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Where the Consumer Is Still King

Michael Hughes -- Tradeshow Week, 6/25/2007

Despite a slowing housing market, consumer shows are healthy. Collectively, consumer show producers are forecasting total gross sales growth of 4.5 percent in 2007, according to a survey conducted by Tradeshow Week research and the Natl. Assn. of Consumer Shows.

What's driving this growth? Fifty-nine percent of consumer show producers responding to the survey said it was related to better marketing, and 48 percent claimed they were providing improved value at their shows. Thirty percent reported taking a stronger sales approach.

While the consumer show market is competitive and tied closely to consumer spending, only 15 percent and 14 percent of survey respondents selected weak competition and wider economic trends, respectively, as growth drivers.

They cited several serious growth constraints:

  • rising marketing and venue costs
  • finding venue dates and space
  • difficulty attracting sponsorship revenue and attendees

According to respondents, secondary concerns include:

  • increasing labor costs
  • industry sector and economic challenges
  • competition with other media and entertainment

Interestingly, even with discussion of declining newspaper readership and the move to e-mail and Web marketing, the No. 1 attendee marketing medium is still the local newspaper. A close second is radio, followed by broadcast TV and its network affiliates. Both cable TV and exhibitor outreach (i.e., working with exhibitors to promote to their key prospects and buyers) scored relatively low as attendance drivers in the survey. Forty-two percent of show producers identified cable TV and 29 percent pointed to exhibitor outreach as primary attendance drivers.

Success in today's consumer show market takes a combination of superior industry segment, local market knowledge, and media and marketing partner development. The best show producers look for ways to market and share costs with media partners.

Of course, the ability to keep shows fresh is critical. It also takes the ability to jump on new opportunities from rapidly changing consumer trends, new venue developments and aggressive exhibitor and sponsor sales and marketing.

Today the consumer truly is king. As long as consumers continue to spend and seek entertainment outside of the home, consumer shows will remain healthy.

Percentage of show producers
Past exhibitors renewing 59%
New exhibitors 51%
New sponsors 35%
New attendees 30%
Past sponsors renewing 28%
Past attendees 24%
Core market exhibitors 23%
Secondary market exhibitors 8%
Source: TSW and NACS


Author Information
Michael Hughes is associate publisher and director of research services for Tradeshow Week. He can be reached at mhughes@reedbusiness.com.

 

In Show Managers' Own Words

SMARTEST ATTENDEE MARKETING MOVES:

"Advancing our planning cycle so we have more to market 1.5 years out"

"Capturing attendee e-mails via online ticket sales and e-mailing them about the next show"

"Changing our collateral to focus on our program rather than the city the event will be held in"

"Contracting interesting acts that garner free TV, radio and newspaper coverage"

"Cross-promotions with local retailers"

"Radio promotional partnerships"

"Hosting special event evenings to drive attendance"

"Increased outdoor advertising with billboards, taxi tops, toll booth signage"

"Making our media partners work harder to earn their portion of the buy"

"Moving out of newspaper some and more into radio, improved Web site and adding several special events to the shows"

"Offering better attendance prizes and show features"

"Working with exhibitors to help promote the event"

DUMBEST ATTENDEE MARKETING MOVES:

"Changing the name of the show, confusing attendees"

"Continuing to use the same type of advertising and slow to use the Internet"

"Holding an event too close geographically and date-wise to a competitor's event"

"Not getting better at capturing attendee data"

"Not focusing enough on free public relations in the media"

"Not reaching out to target audience, but trying to reach mass market"

"Raising ticket prices and not giving a higher discount ticket, or not giving the discount ticket a longer life"

"Relying on exhibitors to spread the word"

"Spending too much money on big-name talent"

"Spending too much money on cable and TV"

"TV ads in April, May and September when people are out playing and not watching TV"

"Using direct mail medium with no way to track results"

GREATEST CHALLENGES:

"Attracting new generation of attendees to continue increase in traffic"

"Finding ways to attract better merchandise and exhibitors"

"Competition from other forms of entertainment"

"Continuing to find dynamic features that actually create a buzz in the community and drive attendance"

"Decreasing promotional budgets for national sponsors and vendors"

"Finding additional employees"

"Finding new revenue sources"

"Lack of knowledge, staffing and resources to reach our audience via the Web and Web-related programs"

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