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Health Care Marketing: The End of the Gift Era?

By Michael Hart -- Tradeshow Week, 6/16/2008

During the past several months, legislators seem to have discovered the world of health care marketing.

In an effort to control the influence that pharmaceutical and medical device makers might have on physicians and other health care professionals, a handful of states have either considered or already put legislation into the pipeline that would limit the value of gifts or honoraria they can accept.

Two states, Minnesota and Vermont, have mandatory physician gift reporting laws on the books. Minnesota physicians must report to a state agency any gift they receive with a value of more than $50. In Vermont, the limit is $25.

In Massachusetts, a bill that has already passed the state Senate would put the limit at zero. Finally, bills have been introduced in both the U.S. Senate and House of Representatives that would mandate federal limits.

Most, if not all, health care tradeshow managers say they already follow guidelines set by the American Medical Assn. when it comes to the gifts exhibitors might distribute to drum up traffic to their booths on a showfloor. The Pharma and AdvaMed codes in some cases are even stricter. What's more, many in the health care sector of the tradeshow industry say it is only common sense that a showfloor giveaway is not enough to influence a physician in what he or she might prescribe or recommend to a patient.

Still, as Andrew Niles, industry relations and exhibitions manager for the American Urological Assn., said of what could be a forthcoming era of greater regulation, “It might take the fun out of things. Medical shows are the most reserved of all tradeshows already.”

Kristine Rapp, vice president of global ethics and compliance for Hospira Inc., a pharmaceutical and medical device manufacturer and developer, said, “I'd like to reflect on how that sounds to other people.”

Rapp, an expert on health care regulatory issues who will speak at the Healthcare Convention & Exhibitors Assn. Annual Meeting & Exhibition June 21-24 in Salt Lake City, said it isn't just state and federal legislators who are interested in the issue. Professional organizations in the health care field and hospital systems also are drawing up their own guidelines that Rapp said “will drastically change the showfloor.”

“The arena of health care is under a microscope,” she added. “People are looking at how money can be spent more wisely.”

Health care shows and meetings, along with other forms of marketing for the industry, have long been highly regulated.

“The rules and regulations we put in place years ago were pretty strict to begin with,” said Tom Shimala, director of technical exhibit services for the Radiological Society of North America Assembly & Annual Meeting.

Shimala said that some time ago his show (at No. 33, the largest health care show on the 2008 Tradeshow Week 200) put a $1,000 limit on the size of raffle prizes.

“I won't name the other show, but I know of one that is still raffling off a car,” he added.

While Shimala said he is aware of the concerns about conflict of interest, at least part of his reason for the raffle limits was showfloor equity.

“I was fighting for the little guy,” he added, referring to smaller exhibitors who may not have the resources of the major pharmaceutical and medical device makers.

Shimala echoed the sentiments of other show managers contacted by TSW when he said, “We're very concerned about our industry and how we're perceived by the industry. That's why we're very conservative and cautious.”

The self-policing that Shimala and others say is already underway may not be enough.

“For most physicians, a $25 gift is not going to be enough of an incentive to jeopardize their standing,” said Niles, who manages the AUA Annual Meeting & Exhibition. “Still, a lot of this is a reaction to the concept of drug prices being very expensive.”

That, Rapp said, is why legislators at both the state and federal levels are getting into the act.

“This is all about making sure health care dollars are well-spent,” she added.

Besides the regulations in place in Minnesota and Vermont and the bills already introduced in Massachusetts and the U.S. Congress, measures also are being considered in Connecticut and California.

“I think this is a good thing,” Rapp said. “When you look at some of the sizable financial ties in the past between pharmaceutical companies and health care institutions, you start to wonder.”

“Are these regulations the wave of the future?” she asked rhetorically. “It's hard to say, but more and more legislators are starting to ask these same questions.”

 

Invisible Portions of the Industry Come Into Clear View

Two white papers to be released in conjunction with the Exhibition & Convention Executives Forum are designed to make clearer what their authors are calling the invisible parts of the tradeshow industry.

The Expo Group has commissioned Maya Design, a participant in last year's ECEF conference, to produce the white papers, titled “The Invisible Exhibitor” and “The Invisible Attendee,” on the needs of those two important constituencies.

Too often, according to the authors, show managers focus on quantitative, rather than qualitative, measures. The papers address this issue. After their release June 18, both white papers will be available for download at www.maya.com/invisible.

“We commissioned the study to help the industry better understand the experience of attendees and exhibitors,” said Dana Freker Doody, The Expo Group's director of corporate communications.

HIMSS Reaches More Members With Physical and Virtual Shows

Some would think that with a successful physical event already established, launching a virtual one wouldn't be high on the agenda.

In fact, there aren't many examples of virtual shows mirroring existing physical shows. A recent one is Worldwide Business Research's eTail, a physical show for multichannel retailers, planning to collocate a virtual version of the show July 9-10 with another virtual show, eComXpo, which it recently acquired.

But one of the most prominent examples is from the Healthcare Information and Management Systems Society, which, after producing the HIMSS Annual Conference & Exhibition since 1985, launched the semiannual HIMSS Virtual Conference & Expo last year and had its third installment April 23.

Karen Malone, director of meeting services at HIMSS, said the society has 20,000 members who are in constant need of education.

Plus, instead of worrying that the virtual show will encroach and pull attendees from the physical one, she added, “This is just another vehicle and forum for people to get their education.”

The virtual attendees tend to be ones who don't have the time or budget to attend the physical show or additional staff from member organizations, Malone said.

“We see some crossover or overlap, but not a lot,” she added.

The virtual event also hasn't decreased exhibitor presence at the physical event. Danielle Arico of INFOLOGIX, which exhibits at both the physical and virtual shows, said one of the main reasons the company chose to exhibit at the virtual one was because the contact with attendees is on a different level.

“They choose to enter the booths and browse the offerings that are of interest to them,” she added. “This gives the exhibitor an excellent platform for following up with the lead and allows them to speak directly about relevant topics.”

April's edition was the first time INFOLOGIX exhibited at the virtual show, and the company decided to take part in it to connect with attendees who didn't attend the physical show, Arico said.

“We believed that the kind of traffic we would see here would be more focused since people would literally choose to enter and browse our offerings, which clearly shows us who has a serious interest in one area over another,” she added.

HIMSS sells booth space at the virtual show in a similar way to the physical one, Malone said. According to HIMSS, 21 vendor booths were included in April's virtual show, with 2,829 people registered. About 29,100 people registered for the 2008 HIMSS Annual Conference held Feb. 25-28 at Orlando's Orange County Convention Center with roughly 440,000 net square feet.

Arico said INFOLOGIX chose a larger booth – a 20'x30' – for the physical show because of the equipment the company exhibited.

“On the virtual showfloor, however, for me it was more about the location of the booth than the size,” she added. “We chose a booth space on the main level rather than a second-floor exhibit. Since there aren't physically 15 people standing in the booth or large pieces of equipment to display, we could afford a smaller booth space.”

Malone said HIMSS will continue to produce the virtual show, which kept content from the 13 educational sessions and keynotes online for 30 days after the show closed, as another way to reach members.

That's perfect for INFOLOGIX, Arico said. The company plans to exhibit at the physical show again for the face-to-face interaction, but “we have learned that there is both a lot to offer and a lot to gain through this experience, and we look forward to participating again next year,” she added.

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