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Here Comes the Next Great Technology Thing for Exhibitions and EventsApril 30, 2009![]() Continuing with my invitation to our industry leaders to participate in a guest post, Steven Hacker, CAE, President of International Association of Exhibitions and Events (IAEE) has provided an excellent article. I have considered Mr. Hacker a great leader and wonderful personal advisor. I am excited to share his thoughts with you. We have a long-standing fundamental rule governing the adoption of new technology at IAEE (The International Association of Exhibitions and Events): no matter how breathtakingly awesome, fascinating, or fun it may be, we will not touch new technology unless its function substantially dominates its features. In other words, we won’t allow ourselves to be swayed by the “gee whiz” aspects that so often usher in a new technology. I’m proud to say that except for my own brief dalliance with a critter called the “CueCat ” in 2000, we have remained true to this principal and it has served us well. Thanks to the convergence of SMS text messaging, mobile cellular technology and the Internet, I believe we may be on the next really vital threshold of advancing technology, especially for those of us in the exhibition and events industry, It has nothing to do with cats, cords, or USB ports and everything to do with elegance, efficiency, and the material reduction or elimination of hard costs. What convinces me that this could really be the next big thing is that for the first time we possess the ability to retain, sort, and easily retrieve a vast spectrum of information from many different communications channels on the fly with minimal hassles and at very low cost. Predictably a number of vendors have already branded their versions of the technology and are rushing their products to the market in order to claim that first all-important beachhead. Among the providers so far are NGN Corporation’s Xnip (“snip-it”) based in Germany (“einmal gexnipt, nei mehr vergessen!” translation: “Xnip it once and never forget it”); in the US, Snipp.com by Consumer Impulse is about a year old now; and the BD Metrics’ “Virtual Totebag was recently introduced at the NAB Show in Las Vegas. While --- no surprise--- each of the products is just a wee bit different, they all share the same basic technology platform and provide some really utilitarian functions. Here is a basic explanation of the technology. A distinctive numeric or text code is assigned by the service provider to text or graphics. Typically a vendor or advertiser will buy a number of codes that it can then embed into different texts, advertisements and announcements. Keep in mind that these codes can be conveyed to readers, viewers and listeners so any communications channel is a suitable host. The user (you) retrieves and stores the data to a special mail box (maintained by the provider of the service) simply by using your cell phone or PDA to text that word or numeric code via SMS (Short Message Service) to the provider’s server. Once the provider receives the text or code, it requests your e-mail address (or establishes a new free mailbox for you at its server) and then immediately sends the requested information to you. To make things really seamless you can add the providers SMS code to your cell or PDA address book and in a flash you can retrieve information at will and instantly. So what is so cool about this? Think about some common applications. Exhibitors complain, and rightfully so, about the fearsome costs of shipping brochures and other marketing and sales collateral to their exhibits at our shows. Over the course of a year an actively engaged exhibiting company could spend hundreds of thousands of dollars providing on-site paper to attendees. While this information is important to many, if not most, attendees it still means that the attendee is burdened with pounds of paper that must either be shipped back (expensive!) or worse, lugged onto an airplane. Is there a better solution? Imagine that now the exhibiting company replaces all of that paper (or almost all of it) with one or two 3 metre display panels embedded with a code. You, the attendee, can capture all of the information (and more) that appears on the board to your mailbox just by SMSing a five digit code to one of the technology’s providers. Instantly what you need is in your mailbox ready for you to retreive it and put it to instant use. Neat? I’d say so. Remember, this same application can be applied to text content or paid ads in an exhibitor directory or convention program. It can appear as table tents at a gala dinner or working luncheon and on special advertising or information kiosks around your event. Likewise, you can retreive someone’s contact information instantly if a code appears on their namebadge (and you can be certain it will!). No more intrusive scanning of name badges, no swiping, no sweat. Text the five digit code to your mailbox and you can then effortlessly transfer contact information to your Outlook mailbox or CRM program. G At a time when it is critical to be environmentally aware, consider the vast savings of wasted paper that will result from this paperless transfer of information. It truly is a game changer in this respect alone. But wait, there’s more! Consider speaker’s handouts and similar reference materials. By including a five digit code at the conclusion of a Power Point© presentation any member of the audience can retrieve the speaker’s presentation or related handouts simply with a quick SMS message. Of course you can share the information easily via email. Still not convinced? How about applying this technology to sponsorship management? Huh? In August 2008 ESPN ran a Snipp-enabled advertisement for Powerade in its publication offering the first 500 respondents a free Olympic tee shirt. The first 500 responses were received on the first day of distribution and 1400 were received in the first four day. So why wouldn’t this be a real breakthrough? The downsides of the technology are pretty limited. Depending upon your cellular or mobile data plan, SMS messages might get to be expensive, most however are not; the system assumes that all mobile cell providers will support SMS and in the US most do; for now, the technology is not portable from nation to nation since there are cell transmissions differences but over time even this hurdle is likely to be lowered. While I’ve missed the boat before (CueCat) I predict that this technology application will quickly dominate and you will be seeing it applied as a valuable solution to many exhibition and event industry issues. Steven Hacker, CAE, is President of the International Association of Exhibitions and Events in Dallas, Texas. He can be reached at shacker@iaee.commal Posted by Stephen Nold on April 30, 2009 | Comments (10) Industries: Associations, Events, Exhibiting, Meetings, People, People, People, People, Production Technology, Show Management, Technology, Tradeshows, Tradeshows
May 12, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events DevilsAdvocate commented:
May 13, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events STEPHEN NOLD commented: DevilsAdvocate I agree that RFID never has caught the excitement to match the hype, but it does have a role. I am curious to hear where your stats come from. I don't mind technology predictions that don't always come true. If we were always right, I would quit my day job and become a wealthy investor in the next innovation. In the meanwhile, a solid proposal regarding new technologies is fine by me. I am curious - what do you predict is the next important innovation?
May 19, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events BusyEvent - David commented: Fully support the idea of mobile-based codes taking the place of brochures, business cards, handouts and surveys. We also agree that SMS, Cellular WAP, iPhone, Android and others will eventually be a well-accepted means for transmitting these types of codes. We are still, however, seeing where cell coverage and high-enough adoption rates continue to be THE limiting factor. Especially when you are underground as many large convention centers are. Cell carriers are still hit and miss even though facilities add repeaters.
May 25, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events RFIDAdvocate commented: Interesting comments by DevilsAdvocate - sounds VERY similar to ones I heard at Expo! Expo! in 2005. I also would like to know where those RFID adoption stats are being pulled from. RFID does have a role unless you've built your vendor services around barcode scanners and room monitors!
May 26, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events STEPHEN NOLD commented: David,
June 10, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events DevilsAdvocate commented: Let's skip the question of whether my industry wide acceptance rates of RFID are valid or not (by asking me where the data is coming from you are really saying you dont believe it – that’s fair). Lets just all agree that the number of tradeshows worldwide using RFID is very very small.... 2% or 3% or 4% doesn’t really matter, the point I was trying to make is still valid. When Steve Hacker (or anyone) makes public pronouncements about the future of some very specific product in this market it is fair to research past predictions for accuracy by Steve. Every metric I track related to RFID in the tradeshow market tells me that the percentage of shows using RFID is very very small (and RFIDadvocate: it is not because I have a vested interest in barcodes or mag stripes or red dots on foreheads, I am only interested in which way the surf is breaking). One of the more interesting though admittedly anecdotal metrics about RFID usage is ExpoExpo! When was the first IAEM (or IAEE) seminar on RFID as the next best thing? 2003? When did ExpoExpo use RFID as its technology platform? 2006? What did it use as its technology platform in 2007 and 2008 and what will it use in 2009?
July 1, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events STEPHEN NOLD commented: DevilsAdvocate - First let me thank you for your efforts to detail out your comment. Whether I agree or not, I still appreciate and enjoy a good discussion. You have raised several interesting points. I do agree that RFID has not become a widely distributed solution in our industry. While it is useful to a small number of shows, costs versus ROI have kept industry adoption small. I suspect that RFID will never become the most widely used tool for relationship building and lead generation. I also question the value of social networking solutions as audience adoption participation rates remains small for most events. We are in agreement about industry standards and the problems our industry faces until standards are adopted. Finally - we disagree on dots - I think they will be blue.
July 31, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events Bob Howard commented: @DevilsAdvocate & Stephen
July 31, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events Stephen Nold commented: Bob Howard,
October 4, 2009
In response to: Here Comes the Next Great Technology Thing for Exhibitions and Events DevilsAdvocate commented: Bob: Regarding standards; the trade show industry is no different than any other industry that successfully and routinely sets standards for itself. A standards committee is formed consisting of ALL interested parties (this would include show organizers, suppliers and end users), in the case of the trade show industry creating the standards would be a slam dunk, from my point of view, mostly because the market is so small and the players are well known. The only difference between other industries and the trade show industry is the industry associations, like IAEE, who seem to have an aversion to demanding or even supporting standards.
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